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Viator FAQs
How do Viator Rewards work?
Viator Rewards are earned on bookings made directly on viator.com or the app. They are not earned when a discount code is used at checkout. Rewards appear in your account 24 hours after your experience date and are valid for 180 days. They're automatically applied at checkout on your next eligible booking.
Can I use a discount code and Viator Rewards at the same time?
No. A discount code and Viator Rewards cannot be used together on the same booking. Using a code at checkout also means no rewards are earned on that transaction. Compare the value of each before deciding which to apply.
What is Viator's cancellation policy?
Most Viator experiences offer a full refund if you cancel in time. Here's what to know:Standard deadline: Cancel up to 24 hours before the start time for a full refund.No start time listed: The deadline is typically 11:59 pm two days before the start date.Non-refundable listings: Products marked All Sales Final cannot be canceled or changed after booking.How to cancel: Use the Manage My Booking section of your account for the fastest resolution.
How does Reserve Now, Pay Later work on Viator?
Reserve Now, Pay Later lets you lock in a price on 300,000+ experiences without being charged until two days before the activity. Your card is not debited at the time of booking. Most eligible listings also include free cancellation up to 24 hours before the start time.
Does Viator have a Lowest Price Guarantee?
Yes. If you find the same tour with the same operator at a lower price on another site, Viator will refund the difference. The claim window extends up to 48 hours after your trip starts. You'll need to provide proof of the lower price when submitting your claim.
How do students get a discount on Viator?
Verified students can get 10% off tours and experiences through Student Beans or UNiDAYS. Once verified, you receive a code to enter at checkout on viator.com. This discount cannot be combined with Viator Rewards, so check which option saves you more before booking.
What payment methods does Viator accept?
Viator accepts major credit and debit cards. Additional payment options include:Klarna: Pay in 4 installments on eligible bookings.Zip: 4 payments spread over 6 weeks on eligible bookings.Reserve Now, Pay Later: Available on 300,000+ experiences, deferring the charge until two days before your activity.
What is the Worry-free Shore Excursion guarantee?
For eligible cruise excursions, if you're not returned to your ship on time through no fault of your own, Viator will arrange and cover transport to the next port-of-call, up to $1,000 per person. If your ship misses a port entirely, contact Viator within 14 days to request a refund.
Does Viator offer app-exclusive deals?
Yes. Viator regularly issues exclusive discount codes through its iOS and Android app. The app also lets you access your Viator-branded ticket offline, which is useful when traveling without a reliable data connection. Check the app before finalizing any booking to see current app-only offers.
How do I find discounted experiences on Viator?
Use the Deals & Discounts filter on viator.com to show only reduced-price listings. You can also sign up for Viator's email and SMS communications to receive special offers and location-specific deals. During Black Friday and Cyber Monday, sitewide discounts of 10% to 30% off are typically available across a wide range of experiences.
EXCLUSIVE Spend $300 with Viator and Receive a FREE $35 Gift Card
Do not miss out on 400,000+ experiences happening for a limited time from Viator. Save up to 50% off!
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Save on 425,000+ Travel Experiences
Viator is one of the world's largest travel experiences marketplaces, with over 425,000 tours, activities, and attractions across 2,500+ destinations. From skip-the-line Eiffel Tower tickets to kayaking in Oahu, there's something for every kind of traveler. Every booking earns Viator Rewards you can put toward your next adventure, most experiences come with free cancellation up to 24 hours before you go, and a Lowest Price Guarantee means you can book with confidence. Add flexible payment options into the mix, and booking travel experiences here is a genuinely smart move.
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