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Virtue Labs FAQs
Does Virtue Labs offer a subscription discount?
Yes, Subscribe & Save provides 15% off full-size products with free shipping included. You can skip, reschedule, or cancel anytime without penalties while controlling your delivery schedule completely.
Is shipping free on Virtue Labs orders?
Yes, all US orders ship free regardless of order size. This excludes Alaska, Hawaii, and Puerto Rico. Free shipping stacks with all promotions and subscription discounts.
Can I return used Virtue Labs products?
Yes, you can return new or gently used products within 30 days of purchase. Returns are free in the US, and Virtue provides one return shipping label per order.
How do I get the newsletter discount at Virtue Labs?
Sign up for their email list to receive 20% off your first order immediately. Newsletter subscribers also get early access to sales and exclusive member-only promotions throughout the year.
Does Virtue Labs accept Afterpay payments?
Yes, Afterpay splits purchases into four interest-free payments every two weeks. Here are the key details:Minimum purchase of $39 requiredMaximum up to $1,500 (some customers may have lower limits)$8 late fee per missed payment, capped at 25% of order total
What's included in Virtue Labs' Birthday Sale?
The Birthday Sale offers 25% off sitewide with free shipping included. Some exclusions apply, but most hair care products are eligible for the discount during this limited-time promotion.
Can I change my Virtue Labs subscription schedule?
Yes, you can modify your shipment interval, skip deliveries, reschedule orders, or cancel completely without penalties. Each product can have its own schedule, though items may ship separately.
How long do Virtue Labs refunds take to process?
Refunds are issued to your original payment method once the return is processed. If that method isn't available, you'll receive site credit that requires a Virtue Labs account.
Are there minimum orders for Virtue Labs promotions?
Most promotions have no minimum order requirement, including free shipping and newsletter discounts. Afterpay requires a $39 minimum purchase, and some sale exclusions may apply to specific products.
Can I contact Virtue Labs customer service by phone?
Yes, you can reach customer service through multiple channels:Phone: 844-782-4247 during business hoursEmail: customercare@virtuelabs.com (typically responds within one business day)Self-service: FAQ section and order tracking on their website
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Save 25% During Virtue Labs Birthday Sale
Virtue Labs is celebrating with 25% off sitewide during their Birthday Sale — think of it as hair rehab that actually fits your budget. Their Alpha Keratin 60ku® technology repairs damaged hair from within instead of just coating the surface like most products. With free shipping on every order and flexible Subscribe & Save options for 15% ongoing savings, you can transform your hair routine without the sticker shock. Their clean, cruelty-free formulas work for all hair types.
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