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Vancaro FAQs
How do I get a Vancaro promo code?
Sign up for the Vancaro newsletter to receive a $10 coupon by email. Completing the free jewelry consultation form on the site earns a separate $15 coupon. Additional Vancaro promo codes are available through coupon aggregator sites — check before checkout for the latest active offers.
Does Vancaro offer free shipping?
Yes. Vancaro provides free standard shipping on all orders where the package weighs under 1 kg — no minimum spend required. Delivery takes approximately 8–12 working days. Note that free standard shipping is not available for orders from France and certain other countries.
What is Vancaro's return policy?
Vancaro accepts returns within 30 days of receipt on unused items in original condition, with all tags, certifications, and original packaging included. Customized items may incur a deduction of up to 40% of the order amount. Personalized items are not eligible for return unless there is a quality defect.
Can I cancel a Vancaro order after placing it?
Yes, but only within 2 hours of placing the order — cancellation is free during this window. After 2 hours, restocking and processing fees apply even if the order hasn't shipped. Customized or personalized item cancellations may incur a deduction of up to 30% of the order amount.
How long does a Vancaro refund take?
Refunds follow a step-by-step timeline once your return is on its way:5–10 days for your return to reach the Vancaro warehouse3 working days for the team to process your returned package2 working days for the refund to be issued after processingUp to 4 banking days for credit card refunds to appear after issuanceWithin 24 hours for non-credit card refunds to be received after issuance
Does Vancaro have a warranty on its jewelry?
Yes. Vancaro provides a one-year manufacturing warranty on all gold jewelry and a three-month warranty on sterling silver pieces. The warranty covers manufacturer defects only — not normal wear, accidental damage, or modifications made by a third party. All gold products also include lifetime maintenance.
Where do I enter a Vancaro discount code at checkout?
Add your items to the cart and proceed to checkout. Look for the coupon or discount code field near your order summary, enter your code exactly as provided, and click "Apply." The discount will appear in your order total before payment. Only one code can be used per order.
Does Vancaro run seasonal sales?
Yes. Vancaro runs recurring promotions throughout the year, including Buy 1 Get 1 deals, sitewide percentage-off events, and category-specific discounts. The Clearance section is always active with pieces starting at $9.90 — no code required. Following Vancaro on social media is the best way to catch new sales early.
What happens if Vancaro sends me the wrong item?
If Vancaro ships the wrong item or the wrong color due to their error, you're eligible for either an exchange for the correct item or a full refund. Contact customer service with photos within 3 days of delivery to initiate the process. Return shipping in this case is covered.
How do I contact Vancaro customer service?
Reach Vancaro's support team by email at service@vancaro.com or by phone at (855) 979-9190. For shipping or delivery issues, contact them within 15 days of the expected delivery date to ensure compensation eligibility. Tracking details are emailed automatically once your order ships.
80% Off Your Purchase — Limited-Time Offer
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Save Big on Fine Jewelry at Vancaro
Vancaro brings fine jewelry — engagement rings, necklaces, earrings, and bracelets — within reach without the boutique markup. Sign up for the newsletter and a $10 coupon lands straight in your inbox, ready to use on your first order. The Clearance section runs year-round with pieces starting at $9.90, and seasonal sales regularly push discounts even further. Free standard shipping on orders under 1 kg means more of your budget goes toward the jewelry itself.
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