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Upack FAQs
Does U-Pack require a deposit when booking?
Nope, U-Pack doesn't require any upfront deposit. They put your credit card on file during reservation but don't charge it until your equipment is picked up and in transit, with payment happening once they confirm the space you used.
How much can military members save with U-Pack?
Military members and veterans save $50 off their move with the MIL50 discount after verifying their status. This typically works out to 10-15% savings on total moving costs, with direct delivery available to military bases nationwide.
What happens if I use less space than estimated?
You only pay for the space you actually use. ReloCube pricing adjusts to the number of containers you fill, while trailer pricing is based on measured linear footage with a five-foot minimum requirement.
How much does it cost to cancel my U-Pack reservation?
Cancellation fees are tiered based on timing:$0 if you cancel more than 7 days before your move date$50 for cancellation within 7 days$150 for same-day cancellation
Can I save money by using service center delivery?
Yes, choosing service center pickup and delivery instead of door-to-door service can save up to $300 depending on equipment type and location. You'll need your own transportation to reach the service centers.
What financing options does U-Pack offer?
U-Pack partners with Affirm to offer financing with 3, 6, 12, 18, or 24-month terms at 10-36% APR. Checking eligibility won't impact your credit score, and rates are shown upfront during the application process.
How long can I store my belongings with U-Pack?
ReloCube containers can be stored as long as needed, while moving trailers can be stored for up to 120 days. Storage is billed every 30 days at secure service centers.
What are detention fees and how can I avoid them?
Detention fees apply if you keep equipment longer than the allotted loading time:$50/day per ReloCube$250/day per trailerYou get up to three business days for both loading and unloading to avoid these charges.
Does U-Pack offer guaranteed delivery dates?
Yes, U-Pack's Guaranteed Service ensures delivery on a specific date with optional 1-2 hour windows. If they miss the guaranteed date, they'll reduce transportation charges by up to 100%.
How do I apply a U-Pack discount?
Enter your discount during the reservation process in the designated field before final payment confirmation. Military discounts (MIL50) and student discounts (CAMPUS) require verification through ID.me or campus delivery confirmation first.
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Moving Without the Stress (or the Deposit)
U-Pack takes the headache out of long-distance moving with their "you pack, we drive" setup — no wrestling with rental trucks or wondering if you'll make it up that mountain pass. Here's the best part: they don't charge your card until your stuff's actually on the road, so you're not fronting cash months ahead of time. With Affirm financing for 3-24 months and pay-for-what-you-use pricing, you'll only shell out for the space you actually need. Military folks and students get $50 off, making this whole moving thing way less painful on your wallet.
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