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Turbotax Canada FAQs
Does TurboTax Canada have a free version?
Yes. TurboTax Free covers simple returns including employment income, RRSP contributions, EI benefits, tuition, childcare expenses, and the disability amount — at no cost. It does not support self-employment income, rental income, investment income, or medical expenses.
Do I have to pay before I start preparing my return on TurboTax Canada?
No. With TurboTax Do It Yourself online and mobile plans (except Live Full Service), you prepare your return for free and only pay when you're ready to e-file, print, or mail. This lets you explore any plan without financial commitment upfront.
How do I apply a TurboTax Canada coupon code?
Sign in to your TurboTax Canada account or create a free one.Select your plan and prepare your return — you won't be charged at this stage.When you're ready to e-file or print, proceed to the payment screen.Find the promo code field on the checkout page and paste your code in.Confirm the discount has been applied before completing your purchase.Codes are case-sensitive, so copy and paste rather than typing manually. Most codes apply to online plans only and cannot be combined with other active offers.
What is the TurboTax Canada Maximum Refund Guarantee?
If another tax preparation method produces a larger refund or smaller tax bill, TurboTax refunds what you paid for the service. Here's what you need to know:TurboTax Free users receive $9.99 under this guarantee.Claims must be submitted within 60 days of receiving the larger refund, and no later than May 31, 2026.Claims must also be submitted no later than seven years from the date the personal return was filed.Audit Defence and fee-based support services are excluded.
What does the TurboTax Canada 60-day money-back guarantee cover?
It applies to TurboTax Desktop software only. Return the software within 60 days of purchase with a dated receipt for a full refund of the purchase price. Return postage is not covered, and Desktop add-on products and services are non-refundable.
What is TurboTax Expert Assist and how much does it cost?
Expert Assist gives you unlimited access to a certified tax professional for questions, mid-return reviews, and a final check before filing. Standard pricing ranges from $70 to $150 per return depending on the plan. New users may find promotional pricing available during tax season — check the Promotions page for the latest offers.
How quickly will I get my CRA refund if I file with TurboTax Canada?
The CRA estimates approximately 2 weeks for refunds on electronically filed returns with direct deposit, compared to 8 weeks for paper returns. TurboTax Canada is NETFILE-certified, so your return goes directly to the CRA upon e-filing.
Can filers aged 25 and under get a discount on TurboTax Canada?
Yes. TurboTax Canada offers Expert Assist plans for $20 per return to eligible filers born on or after January 1, 2000. The offer applies to personal tax returns and covers Deluxe, Premier, and Self-Employed online plans. It excludes TurboTax Desktop and cannot be combined with other offers.
Does TurboTax Canada cover business taxes?
Yes. TurboTax Desktop includes a Home & Business edition and a 20 Returns version for business tax filing. Self-Employed online plans cover self-employment income and expenses. TurboTax Live Full Service is not available for business taxes. A separate professional tool (ProFile) is available for accountants.
What happens if a TurboTax expert makes an error on my return?
The Expert Approved Guarantee has you covered. If a TurboTax expert's error causes a CRA or provincial penalty or interest charge, TurboTax pays that penalty and interest. Submit your claim within 30 days of the CRA notice date, and no later than seven years from the date the return was filed. This guarantee is not available for business taxes under Expert Full Service.
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File Taxes Free — or Get Expert Help for Less Than You'd Think
TurboTax Canada is Canada's best-selling tax software, and honestly, it's not hard to see why. Simple returns file completely free with TurboTax Free, while paid plans let you prepare your return at no cost upfront — you only pay when you're ready to file. New users can unlock Expert Assist with unlimited help from a certified tax professional for a flat rate that's well below what a traditional preparer charges. With CRA NETFILE certification and an average refund of $3,470 for 2024 filers, the savings start before you even think about a promo code.
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