Troy-Bilt FAQs
How much do I need to spend for free shipping at Troy-Bilt?
Free shipping kicks in automatically on parts orders of $45 or more. For smaller orders, you'll pay $4.99 to $8.99 depending on your total, so it often makes sense to bundle your parts purchases to hit that free shipping threshold.
What if I order the wrong part from Troy-Bilt?
Troy-Bilt's Right Part Pledge has you covered. If you purchase the wrong part, they'll help identify the correct one and initiate a free exchange. Some exclusions apply, but it takes the risk out of ordering parts online.
How long do I have to return Troy-Bilt equipment?
You have 14 days after delivery to return new, unused equipment. You'll need to call 1-800-828-5500 to get a return authorization, and you're responsible for return shipping charges. Equipment with fuel in the system is considered used and can't be returned.
Does Troy-Bilt offer same-day shipping?
Yes, orders placed before 3 PM ship the same day. Standard shipping averages 3-5 business days, and expedited options are available for additional charges if you need parts faster.
Are there any areas Troy-Bilt won't ship to?
Troy-Bilt can't ship to PO Boxes, FPO's, or APO's. Online orders also can't ship to Alaska, Hawaii, Puerto Rico, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, or Guam. Shipments only go out Monday through Friday, excluding holidays.
How much does equipment delivery cost?
Equipment delivery uses LTL freight with costs based on your order total: $39 for orders under $500, $79 for $500-$999, $109 for $1,000-$1,999, and $129 for orders $2,000 or more. Some oversized items have an additional $129 surcharge.
Can I use multiple promo codes on one Troy-Bilt order?
Troy-Bilt allows one coupon code per order, but you can stack it with sale items and their automatic free shipping offers. Make sure to check that your code applies to the items in your cart before completing checkout.
What's included in Troy-Bilt's seasonal sales?
Their current seasonal sale includes outdoor power equipment like snow blowers, chainsaws, lawn mowers, leaf blowers, tillers, and edgers. Discounts range from around 30% to 65% off select items, with particularly good deals on maintenance parts and accessories.
Is Troy-Bilt financing available online?
Online financing is temporarily unavailable and won't return until early 2026. If you need financing options, you might want to check with local Troy-Bilt dealers to see what in-store financing they offer.
What happens if I return something after 90 days?
Returns are still accepted up to one year from delivery, but you'll pay a processing fee of up to 25% of the original purchase price for anything returned after 90 days. Parts must be new and unused – used parts, batteries, and fluids aren't returnable.
Save Big on Troy-Bilt's Seasonal Equipment Sale
Troy-Bilt's current seasonal sale delivers serious savings across their outdoor power equipment lineup. You'll find discounts up to 65% off select items, including self-propelled lawn mowers marked down from $1,439 to $1,009 and engine maintenance kits slashed from $29.67 to just $12.99. Plus, free shipping kicks in automatically on any parts order over $45, making it the perfect time to stock up on accessories and maintenance supplies for your yard equipment.