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TicketSmarter FAQs
Does TicketSmarter offer promo codes for discounts?
Yes, TicketSmarter regularly offers promo codes providing discounts up to 25% off. You can find codes through their newsletter signup, military verification program, and university partnerships. Enter codes in the "Enter Promo Code" section at checkout and click "Apply Code" to see savings.
How much can military members save on TicketSmarter?
Military personnel and veterans save up to $15 through TicketSmarter's ID.me verification program. Active duty, reserves, veterans, and military families are eligible. After verifying your status, you'll receive a unique discount code for use at checkout on any event tickets.
What payment methods does TicketSmarter accept?
TicketSmarter accepts multiple payment options:Visa and MasterCardPayPal and PayPal Pay LaterApple Pay and Google PayVenmoAffirm for split paymentsAffirm and PayPal Pay Later offer split payment options, letting you divide larger purchases into manageable installments without interest on qualifying orders.
Are TicketSmarter tickets guaranteed to be valid?
Yes, TicketSmarter provides a 100% guarantee. You'll receive a full refund if your event is canceled and not rescheduled, tickets aren't delivered on time, or they're invalid for entry. The guarantee covers ticket price, fees, and shipping charges.
How are TicketSmarter tickets delivered?
TicketSmarter offers two delivery methods:Digital delivery (free): Email, in-app transfer, QR codes, PDFs, static barcodes, rotating barcodesPhysical tickets: Hard stock delivered via FedEx with signature confirmationDigital delivery is instant and free. Physical tickets cannot be delivered to PO boxes and require someone to be available for signature confirmation.
Can you stack multiple promo codes on TicketSmarter?
No, promotional codes cannot be combined on TicketSmarter. You can only use one discount code per purchase, so choose your best available offer. All promotional offers are subject to change at TicketSmarter's discretion.
When do TicketSmarter prices drop the most?
Ticket prices often drop 15-30% in the 72 hours before events as sellers become more motivated to move inventory. This strategy works best for popular events in major cities with healthy seller competition, though prices aren't guaranteed to decrease.
Does TicketSmarter have a loyalty program?
No, TicketSmarter doesn't currently offer a formal loyalty or rewards program. However, newsletter subscribers receive exclusive discounts, early access to sales, and single-use codes offering 10-20% off that aren't available to non-subscribers.
What happens if I can't attend my TicketSmarter event?
All sales are final with no standard refunds, exchanges, or returns. However, you can resell tickets through their platform using the "Sell Tickets" feature. You're only entitled to refunds if the event is canceled and not rescheduled.
How do I dispute a charge from TicketSmarter?
You must notify TicketSmarter in writing within seven days of receiving your credit card statement to dispute charges. Contact their customer support with your order details and the specific charge you're questioning for fastest resolution.
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