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Shoe Palace FAQs
Does Shoe Palace offer free shipping?
Yes, Shoe Palace offers free shipping on orders $150 or more within the continental United States. Licensed products qualify for free shipping at just $75. Exclusions include Alaska, Hawaii, new releases, limit one items, sale items, and flash discount products.
What payment methods does Shoe Palace accept?
Shoe Palace accepts multiple payment options:Credit cards: Visa, MasterCard, American Express, DiscoverDigital payments: Apple Pay, PayPalBuy-now-pay-later: Afterpay, Klarna, Zip, Affirm (for purchases between $1-$1,000)Note that gift cards are not accepted for online orders.
How long do I have to return items to Shoe Palace?
You have 30 days from purchase to return items. All items must be unworn, unwashed, and undamaged in original packaging. Regular items have a $6.99 restocking fee, while new releases and limit one items have a $15.00 restocking fee.
Can I use multiple promo codes at Shoe Palace?
No, only one promo code or coupon can be applied per purchase at Shoe Palace. Choose the code that offers the best discount for your specific order before completing checkout.
Does Shoe Palace offer exchanges?
No, Shoe Palace does not offer exchanges as of February 2025. If you need a different size or color, you'll need to return the original item and place a new order for the desired product.
How does Afterpay work at Shoe Palace?
Afterpay splits your purchase into 4 interest-free payments every 2 weeks. Select Afterpay at checkout, create an account or log in, and get instant approval. The first payment is collected when your order ships, with no fees when you pay on time.
What items are excluded from Shoe Palace promo codes?
New release footwear, limit one per customer items, sale items, and flash discount code products are typically excluded from additional promo codes. These exclusions also apply to free shipping thresholds.
How long does Shoe Palace take to process returns?
Returns are processed within 10-15 business days after receipt in their warehouse. Refunds are issued to your original payment method. Credit card refunds may take 1-2 billing cycles to appear on your statement.
Does Shoe Palace ship internationally?
Shoe Palace's free shipping offers are valid only for the continental United States, excluding Alaska and Hawaii. Check their shipping page for current international shipping options and rates.
How can I contact Shoe Palace customer service?
Contact Shoe Palace customer service at customerservice@shoepalace.com for order issues, returns, or defective items. Include clear photos for damaged products and contact within 10-15 business days of receiving your order.
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Save Up to 60% on Top Sneaker Brands
Keeping your sneaker rotation fresh shouldn't drain your bank account — and at Shoe Palace, it doesn't have to. They're running tiered flash sales with up to 60% off Nike, Jordan Brand, adidas, and exclusive collaborations you won't find anywhere else. Their clearance section organizes deals by price point, making it easy to shop within your budget. Free shipping kicks in at $150 (or just $75 for licensed products), and flexible payment options like Afterpay and Klarna let you split purchases into manageable installments — leaving you with enough extra cash to grab that matching hoodie.
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