Savannahs FAQs
Does Savannahs offer free shipping?
Yes, Savannahs provides free standard shipping to the United States and United Kingdom with no minimum purchase required. The free shipping applies automatically at checkout for these regions.
How long do I have to return items to Savannahs?
You have 10 days from the delivery date to register your return. After registering online, customer service contacts you within 2-3 business days with return instructions and prepaid shipping labels.
Can I exchange my Savannahs shoes for a different style?
No, exchanges are limited to the same style in a different size only. You cannot exchange for different colors, heel heights, or completely different styles. Only one exchange is allowed per order.
How much does express shipping cost at Savannahs?
Express shipping costs $38 to the US and UK, with delivery in 3-5 working days. Other regions pay $38-58 depending on location, with delivery times ranging from 3-8 working days.
Do Savannahs promo codes work on sale items?
Store Credit can only be redeemed on full-price purchases, not sale items or promotional pricing. First-time customer discounts typically apply to selected styles only, so check eligibility before checkout.
How long are Savannahs Gift Certificates valid?
Gift Certificates expire one year from the delivery date. They're non-transferable, can't be redeemed for cash, and are only valid in the country and currency stated on the certificate.
What happens if my Savannahs order doesn't arrive?
Contact customer service at info@savannahs.com with your order number and address if you haven't received your order within 14 days of dispatch. All orders are insured during transit until delivered.
Can I change my delivery address after placing a Savannahs order?
No, delivery addresses cannot be changed once an order is placed. If you made a mistake, contact info@savannahs.com within 15 minutes of ordering, though updates aren't guaranteed.
How long do Savannahs refunds take to process?
Savannahs aims to process refunds within 14 days of receiving your return. Credit card refunds may take a minimum of 30 days to appear on your next billing statement.
What condition do returned shoes need to be in?
Shoes must be unworn with perfect, unmarked soles. Here's what you need to remember:Try them only on clean carpeted surfacesInclude all original packaging like shoe boxes, dust bags, and heel tapsReturn from your original shipping addressShip within 3 days of receiving return instructions