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Sam Ash FAQs
Does Sam Ash offer free shipping?
Yes, most orders over $49.99 ship free within the contiguous United States. Expedited shipping is available for an extra cost, and some geographic restrictions apply to Montana, Oregon, and Washington.
How long do I have to return items to Sam Ash?
You have 45 days from the shipping date to return items purchased after July 22nd, 2024 for a full merchandise refund. Items must be in original packaging with all accessories included.
Does Sam Ash price match competitors?
Yes, Sam Ash offers a lowest price guarantee. Call 800-472-6274 or chat during business hours with proof of a lower price from an authorized dealer within 60 days of purchase.
How do I get the 5% newsletter discount?
Sign up for Sam Ash's email newsletter and you'll receive a 5% off coupon within 3 days. The discount excludes already marked-down items, non-inventory items, and gift cards.
What financing options does Sam Ash offer?
Sam Ash offers several financing options:Affirm financing with 0-36% APRSynchrony Music & Sound card with special financingProgressive Leasing for lease-to-own arrangementsVirtual cards from most Buy Now, Pay Later apps
Can I return opened software or strings?
No, these items cannot be returned once opened for hygiene and licensing reasons:Software and hardware with included softwareCopyrighted items (books, CDs, DVDs)Tubes, strings, reeds, harmonicasEar-worn items and mouthpiecesFog fluid
How quickly are Sam Ash eGift cards delivered?
eGift cards are delivered via email within 24 hours of purchase. Delivery times may be longer during peak periods like holidays. Cards range from $10 to $1,000.
What are Sam Ash Restock Deals?
Restock Deals are returned items that have been inspected and verified to be in excellent condition, then offered at reduced prices. They're a great way to save on like-new gear.
Does Sam Ash have special return rules for certain items?
Yes, some categories have shorter return windows:Workstations, DJ equipment, and rack-mounted signal processors: 14 days for returnsSpecial order merchandise: cannot be returned unless defectiveExchanges accepted for 45 days on these categories
How do I contact Sam Ash customer service?
Call 1-800-472-6274 during business hours for phone support, or use the live chat feature on their website. Their Gear Experts can help with orders, returns, and price matching.
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Save Big on Musical Instruments at Sam Ash
Sam Ash makes buying musical instruments smarter with free shipping on orders over $49.99 and a generous 45-day return policy. Whether you're shopping for guitars, drums, keyboards, or recording gear, their century of expertise shows in everything from competitive pricing to their price match guarantee. Plus, financing options through Affirm and the Synchrony Music & Sound card make that dream instrument more affordable than you'd think.
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