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Petco FAQs
How do I get 35% off my first Petco Repeat Delivery order?
The 35% discount applies automatically to your first Repeat Delivery order, with a maximum savings of $20. You can use this offer twice per year on different products. Simply add eligible items to your cart, select Repeat Delivery, and the discount will appear in your order summary at checkout.
What's excluded from Petco's pickup discounts?
Premium brands like ORIJEN, ACANA, Hill's Prescription Diet, and most Purina products are excluded from pickup discounts. Gift cards, donations, and out-of-stock items also don't qualify. House brands like Wholehearted and Reddy are typically included in these promotions.
How does Petco's Vital Care rewards program work?
The free Vital Care Core tier earns you points on every purchase — in-store, online, or with Repeat Delivery. When you earn a Vital Care Reward, you can select to have the reward apply to your next Repeat Delivery order. The program is completely free to join and easy to manage through your account.
Can I change or cancel my Repeat Delivery subscription?
Yes, you can skip, cancel, or change delivery dates anytime through your Petco account. You can also modify the size or flavor of some items by clicking "Edit Item" on your subscription details. Changes need to be made before your next scheduled delivery date.
What's the minimum order for free shipping at Petco?
Free standard shipping applies to orders $35 and up. However, heavy items like cat litter, dog food, and live fish may have additional shipping fees or restrictions. Same-day delivery is also free on orders $35+ where available.
How do I request a price match at Petco?
Call 877-738-6742 to request a price match. Petco matches advertised prices from Chewy, Amazon, PetSmart, Walmart, Target, and Jet.com. The product must be identical to qualify, and you'll need to provide details about the competitor's listing.
Do Petco coupons work on sale items?
Most Petco promotions apply automatically and can often be combined with sale prices. However, premium brands and certain categories may be excluded from additional discounts. Check the promotion details at checkout to see what qualifies.
What payment options does Petco accept?
Petco accepts major credit cards, PayPal, and offers Klarna for buy-now-pay-later purchases. You can also use Petco gift cards and eGift cards. Klarna lets you split larger purchases into installments without interest on qualifying orders. Petco also offers a credit card which you can use to earn extra Vita Care points and exclusive discounts with your shop.
How often does Petco have clearance sales?
Petco maintains ongoing clearance sections organized by pet type (dogs, cats, fish, small pets, reptiles, birds). The inventory changes regularly as seasonal items and discontinued products are marked down. Check back frequently for the best selection.
Can I return items bought with Petco discounts?
Yes, Petco offers easy returns in-store or by mail, even on discounted items. Their return policy applies regardless of whether you used promotions, Vital Care rewards, or other discounts on your original purchase. Take a look at our Petco return policy guide for everything you need to know.
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Save 35% on Your First Petco Repeat Delivery Order
Petco's making pet care more affordable with 35% off your first Repeat Delivery order (up to $20 savings). Plus, you're getting 30% off all dog and cat toys, 20% off $60+ orders with pickup, and free shipping on $35+ orders. Their Vital Care loyalty program earns you points on every purchase, while clearance sections offer deals across all pet categories. Smart shopping just got easier for pet parents.
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