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Nespresso FAQs
How does the Nespresso Machine Plan work?
You pay $1 plus your first monthly payment to get a premium coffee machine, then commit to purchasing coffee credits for 12 months. The monthly payments go toward Nespresso credits you can use for coffee purchases, so you're essentially pre-paying for coffee rather than financing the machine.
What's the minimum order for free shipping at Nespresso?
Registered customers get free standard shipping on orders over $50 throughout the US, including Alaska, Hawaii, and Puerto Rico. For same-day delivery in select cities, you need to spend $130 to get free delivery, otherwise it's $9.95.
Can I return Nespresso coffee if I don't like it?
Yes, but only unopened coffee sleeves can be returned within 30 days of delivery. Individual capsules and opened sleeves aren't eligible for returns. You'll need to call customer service at 1-800-562-1465 to initiate the return process.
How do Nespresso referral rewards work?
After your first coffee purchase, you'll get a unique referral code in your account within 24 hours. When friends use your code to buy Nespresso products, you both get rewards. You can earn up to 10 rewards per account, and they're valid for one year.
Do Nespresso gift cards expire?
No, Nespresso gift cards never expire. You can use them online, in Nespresso Boutiques, or over the phone. They can be combined with other payment methods and used across multiple transactions until the balance is depleted.
What's included in the new customer welcome offer?
New registered customers receive a welcome offer when they create an account, though the specific benefit varies. This offer is only available to first-time customers and can't be combined with other promotions or used toward gift card purchases.
Can I pause or cancel AutoReplenish orders?
Yes, you can adjust, pause, or cancel your AutoReplenish orders anytime through your account. The service follows the same free shipping rules as regular orders, so orders over $50 ship free.
Where can I pick up my Nespresso order?
You can pick up capsule orders at Nespresso Boutique stores (ready in 2 hours), UPS pickup points, or FedEx locations. Store pickup is always free, while pickup points are free for orders over $50.
What's the difference between Original and Vertuo machines?
Both machine types are available through the Machine Plan and have dedicated technical support lines. Original machines use smaller capsules, while Vertuo machines use larger capsules and can make different cup sizes. Both have the same shipping and return policies.
How long do refunds take to process?
Once Nespresso receives your properly completed return, they'll process your refund within 30 days. Refunds go back to your original payment method, though in some cases involving cash payments or gift cards, you might receive account credit instead.
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Coffee Machines for Just $1 with Nespresso's Machine Plan
Nespresso's Machine Plan lets you snag a premium coffee machine for just $1 upfront when you commit to 12 months of coffee credits. New customers also get a welcome offer when they register their account. Plus, you'll earn rewards through their referral program and enjoy free shipping on orders over $50. It's like getting a luxury coffee subscription that actually pays for itself.
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