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Musician's Friend FAQs
Does Musician's Friend offer free shipping?
Yes. Musician's Friend offers free standard ground shipping on thousands of items to the 48 contiguous states with no minimum order required. Orders placed before 3 p.m. ET typically ship the same business day and arrive in 3–5 business days. Used and vintage gear are excluded from free shipping.
What is the Musician's Friend return policy?
Musician's Friend accepts returns on most items within 45 days of purchase, provided they're in original, brand-new condition with all packaging and accessories. Refunds cover the product value only, and shipping charges are excluded. Key exceptions include:Vintage instruments: must be returned within 3 daysStringed instruments priced at $1,999 or more: must be returned within 10 daysA minimum 15% restocking fee applies to items not in original conditionClearance items, demo gear, and certain accessories are non-returnable
How does the Musician's Friend Rewards program work?
The Rewards program is free to join and earns 8 points per $1 spent on new, sale, and open-box purchases. Points are added to your account 45 days after purchase. Redemption is straightforward: 500 points = $5, and 10,000 points = $100. Points expire if you don't make at least one eligible purchase every six months.
Does Musician's Friend have a price match guarantee?
Yes. Musician's Friend will match any verified price from an authorized U.S. dealer on an identical new item. You can request a price match up to 45 days after your purchase. Contact a Gear Adviser by phone or chat to initiate the match.
What is the Musician's Friend Open Box program?
Open Box gear is professionally inspected, repaired if needed, and graded before resale. Grades are Mint, Blemished, and Scratch & Dent. All Open Box items include the 45-day return policy, and most Mint and Blemished items carry the full manufacturer's warranty. Open Box guitars and basses also include a 2-year free warranty on parts and labor.
Does Musician's Friend offer financing options?
Yes. Several financing options are available at checkout:Musician's Friend Platinum Card: Promotional 0% interest financing for up to 48 months on qualifying purchases (subject to credit approval)Klarna: Pay in 4 interest-free installments or choose longer termsProgressive Leasing: Lease-to-own with flexible paymentsPayPal: Pay securely using your PayPal balance or linked account
Is there a student or military discount at Musician's Friend?
Yes. Musician's Friend offers a 10% discount for verified students, active-duty military members, veterans, and educators on a single item priced at $199 or more. Eligibility is verified through a third-party service, and no promo code is needed once verified.
How do I get a Return Authorization Number from Musician's Friend?
You need a Return Authorization Number (RA#) before shipping anything back. Here's how to get one and complete your return:Start a live chat with a Gear Adviser on the website, or call 800-449-9128, to request your RA#.Write the RA# clearly on your return label.Place the original invoice inside the box and attach the return label to the outside.Ship your return to the Musician's Friend returns address in Kansas City, MO.Allow 1–2 weeks for your return to be processed once received.
Does Musician's Friend have a birthday discount for Rewards members?
Yes. Rewards members receive a $25 birthday coupon valid on a qualifying purchase of $149 or more. The coupon is exclusive to members and is delivered as part of the Rewards program benefits. Enrollment is free and requires no purchase to join.
What is the Stupid Deal of the Day at Musician's Friend?
The Stupid Deal of the Day is a daily rotating discount on a single item, available for 24 hours or until stock runs out. Deals are promoted through the Musician's Friend email newsletter, so signing up for deal alerts is the best way to catch these offers before they sell out.
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Up to 60% Off Gear at Musician's Friend
Musician's Friend is running a major sale right now with up to 60% off select gear across nearly every category: electric and acoustic guitars, drums, recording equipment, live sound, keyboards, and more. Acoustic guitars alone are marked down by as much as $3,500, and recording gear can hit 80% off. Free standard ground shipping applies to thousands of items with no minimum order, so what you see is genuinely what you pay. For serious musicians, this is the kind of sale worth acting on.
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