Lush FAQs
Does Lush offer free shipping?
Yes. Lush provides free standard shipping on US orders of $90 or more, with duties included. Orders below that threshold are charged a flat $10 delivery fee. In select regions, orders of $100 or more also qualify for free same-day delivery when placed before 1 p.m.
How do I use a Lush coupon code at checkout?
Add your items to your cart on lush.com.Proceed to checkout and sign in to your account (or continue as a guest).Find the discount field on the order summary page and enter your Lush coupon code exactly as shown. Codes are case-sensitive.Click Apply and confirm the discount appears in your total before completing payment.If your code doesn't work, check whether it excludes sale items or specific product categories, and verify it hasn't expired. Contact Customer Care via live chat if the issue persists.
What is the Lush Club Rewards Program?
The Lush Club Rewards Program is a free loyalty program for US customers. Join by creating an account on lush.com or the Lush app. Members earn points on eligible purchases and get first access to new product launches. The program also includes access to Lush Club Drops, exclusive products not available elsewhere.
How does the Bring It Back program work?
Bring It Back lets you return clean, eligible #5 polypropylene plastic pots to a Lush store in exchange for rewards. Return one container and get $1 off your next order. Return five containers and receive a free fresh face mask of your choice. Eligible packaging includes plastic pots of 45g or more, mascara tubes, face powder, and lip tubes (not tins).
Can I pay for Lush orders in installments?
Yes. Lush accepts Afterpay on lush.com and in US stores for purchases between $1 and $1,000. Your total is split into four interest-free payments due every two weeks, with 25% paid upfront. Afterpay is not available for gift card purchases, and late fees may apply if a payment is missed.
Is there a welcome offer for new Lush app users?
Yes. New customers who download and log in to the latest version of the Lush app receive a $5 welcome credit to use on their next in-app or in-store purchase. The reward expires three months from issue and cannot be combined with other sales or offers. It is not redeemable on the lush.com website.
What is Friends of Lush and how does it work?
Friends of Lush is a referral and advocacy program for US-based Lush fans aged 18 and over. Members complete brand challenges to earn Kudos, which unlock higher tiers with better perks, including product vouchers and up to 10% commission on purchases made through their referral links. It's open to content creators, community builders, and passionate Lush shoppers.
What is Lush's return policy?
Lush accepts returns and exchanges with no strict timeframe and few exclusions. For online purchases, contact Customer Care before sending anything back. Unauthorized returns won't be accepted. In-store returns require your receipt for a refund; without a receipt, Lush will offer an exchange. Return shipping costs are not covered by Lush.
Does Lush offer same-day delivery?
Yes, in select US regions. Orders of $100 or more qualify for free same-day delivery when placed before 1 p.m. Orders placed after 1 p.m. arrive the next day. Standard same-day delivery (for orders under $100) costs $10. Availability varies by location, so check lush.com at checkout to confirm your area qualifies.
What products does Lush sell?
Lush sells handmade, 100% vegetarian beauty products across several categories:Bath and body: bath bombs (including Intergalactic and Sex Bomb), shower gels, and body spraysSkin care: cleansers like Angels on Bare Skin and masks like Mask of MagnamintyHair care: shampoo bars and conditioning sprays like Super MilkFragrance: perfumes, body mists, and solid fragrancesSubscriptions: the Lush Kitchen Subscription Box, a monthly themed box of exclusive products