Lummi Island Wild FAQs
Does Lummi Island Wild offer free shipping?
Yes, frozen orders over $145 ship free with second day air delivery. Orders under this threshold incur standard shipping charges, but the free shipping threshold is easy to reach with their quality seafood selections.
How does the Lummi Island Wild membership program work?
The membership program has three tiers: Deckhand, First Mate, and Captain. Members earn rewards on every order, get early access to seasonal catches, and unlock exclusive perks as they progress through the tiers.
Can I pause or cancel my Select Catch subscription?
Yes, the Select Catch subscription offers complete flexibility. You can skip deliveries, pause your subscription, change your selections, or adjust delivery frequency anytime without penalties or commitments.
What is Next Day Delivery and how much does it cost?
Next Day Delivery is an express shipping upgrade for $40 per shipment. Orders ship on the next available shipping date (Monday-Wednesday) and arrive the following day with the same frozen-in-transit quality standards.
What's Lummi Island Wild's return policy for seafood?
Perishable seafood products cannot be returned due to their nature. Refund requests must be made within 7 days of delivery. Non-perishable items can be returned within 14 days, and sale items aren't eligible for refunds.
How do I contact customer support for damaged orders?
Email support@lummiislandwild.com immediately with your name, order number, and photos of damaged products. Include all damaged items in one photo if multiple products are affected for faster resolution.
When does Lummi Island Wild ship orders?
Orders ship Monday, Tuesday, and Wednesday only. You select your preferred ship date at checkout. This schedule ensures packages don't sit in warehouses over weekends and maintains quality during transit.
What makes their reefnet fishing method special?
Reefnet fishing is an ancient Indigenous Coast Salish method that catches fish with minimal stress. Fish are brought out of water quickly, bled by hand, and flash-frozen within hours for superior flavor and texture.
How long do refunds take to process?
Refunds are processed to your original payment method within 3-5 days, depending on your card issuer's policies. All refunds are handled on a case-by-case basis with retailer approval.
What's included in early access to seasonal catches?
Members get first notification and purchasing priority when limited seasonal seafood becomes available. This includes catches like Baker River King Salmon and seasonal spot prawns before they're offered publicly.