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Keh FAQs
How do I get 5% off my first KEH Camera order?
Sign up for KEH Camera's email and text alerts on keh.com. New subscribers receive a 5% discount on their first order and an automatic entry into a monthly sweepstakes for a $500 KEH credit. The discount excludes New grade items, gift cards, protection plans, and select models, and cannot be combined with other offers.
Does KEH Camera offer free shipping?
Yes. Orders over $75 qualify for free ground shipping within the contiguous United States. Alaska and Hawaii are excluded and carry a flat $49.95 fee. Ground orders typically ship within 2 business days. Expedited options, including 2-Day and Next Day Air, are available at checkout for an additional cost.
What is KEH Camera's return policy?
You can return most items within 21 days of delivery for a refund or exchange. Contact KEH customer service first to get a Return Merchandise Authorization (RMA). Returns sent without one may be delayed. Defective or incorrectly shipped items receive a prepaid return label. Refunds are processed within 5 to 10 business days. As-Is items, drones, and film products cannot be returned.
How does the KEH Camera trade-in program work?
Submit a quote online describing your gear's condition. KEH technicians inspect it upon arrival and confirm the final offer. You can choose between a Digital Cash Payment or a Trade Voucher. The voucher adds a 5% bonus toward KEH Certified™ Pre-Owned gear. Quotes are valid for 14 days, and a prepaid FedEx label is provided for quotes valued at $100 or more.
Does KEH Camera have a student discount?
Yes. Verified students and educators save 5% off eligible purchases through Student Beans. Verify your status on the KEH student and education page to activate the discount at checkout. KEH also supports bulk orders for academic programs. Some exclusions apply, so check the education page for the full list of eligible items.
Is there a military or first responder discount at KEH Camera?
Yes. Active duty personnel, veterans, Reserve and Guard members, retirees, and their spouses and dependents qualify for 5% off used equipment. First responders are also eligible. The discount applies on top of KEH's everyday prices and excludes New and Like New (LN) grade items.
What warranty comes with KEH Camera purchases?
Most used items include a 180-day warranty covering mechanical defects. It applies to grades Like New through Bargain (excluding items marked inoperable). If KEH can't repair or replace a defective item, they'll refund the original purchase price. Shipping both ways is covered. Extended coverage through Extend Product Protection is available on eligible items for accidental damage and longer-term defect coverage.
Does KEH Camera offer a price match guarantee?
Yes. If the price of an item you purchased drops within 7 days of your order, and it's still in stock in the same grade, model, and with the same accessories, KEH will refund the difference. This guarantee does not apply to sale prices or promotional events. Contact customer service within the 7-day window to request the adjustment.
What payment methods does KEH Camera accept?
KEH Camera accepts a wide range of payment options:Visa, Mastercard, American Express, and Discover credit cardsPayPal (must ship to a PayPal-confirmed address)Affirm installment payments on orders over $50 (subject to eligibility)Wire transfersKEH eGift Cards in denominations of $50, $100, $150, and $200
How does the KEH Camera grading system work?
KEH grades every used item through a 10-point inspection process. Grades range from Like New (LN) and Like New Minus (LN-) at the top, through Excellent Plus (EX+), Excellent (EX), and Bargain (BGN), down to Ugly (UG) and As-Is (AI). The grade reflects both cosmetic condition and functionality. Items graded Bargain or higher are covered by the 180-day warranty. Ugly and As-Is grades are not.
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Up to 40% Off Pre-Owned Camera Gear
KEH Camera is one of the most trusted names in pre-owned photography equipment, offering used cameras, lenses, and accessories at prices up to 40% below retail. Every item goes through a rigorous 10-point inspection and grading process, so you know exactly what you're getting before it ships. New shoppers can score 5% off their first order just by signing up for emails and texts, plus an entry into a monthly $500 credit sweepstakes. With a 180-day warranty included on most gear, buying used here is a genuinely smart move.
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