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Johnston and Murphy FAQs
Does J&M offer free shipping?
Yes, free ground shipping kicks in on orders $200 or more. J&M INSIDERS members get free shipping on all orders regardless of amount.
How long is the return policy?
Standard customers have 90 days to return unworn items with receipt. J&M INSIDERS get 365 days to return unworn merchandise with no receipt required.
What is the Wear Test?
The 60-day Wear Test lets you actually wear your shoes for up to two months and return them for full refund if unsatisfied.
How do I join J&M INSIDERS?
Join J&M INSIDERS for free by visiting www.johnstonmurphy.com/jminsiders online or asking any Team Member at a store location.
Can I get a discount on my first order?
Yes, new customers get 10% off their first order by signing up for either the email newsletter or SMS text alerts.
Are there sock bundle deals?
Yes, save 20% when you buy three or more pairs of socks. This discount combines with already-reduced clearance sock prices.
Can I pick up my order in store?
Yes, Buy Online, Pickup In Store is available at locations, letting you skip shipping costs and get items immediately.
How do I check my gift card balance?
Enter your gift card number and 8-digit PIN online. The PIN is under the scratch-off panel or in your E-Gift Card email.
When are the sales?
Major end-of-season sales happen twice yearly in January and July with up to 60% off. J&M INSIDERS get early access to all sales.
What's the customer service number?
Call 1-800-424-2854 for phone support or text 1-800-304-1824 for SMS assistance with orders, returns, and account questions.
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Save Big with J&M INSIDERS Free Shipping
J&M's loyalty program transforms how you shop quality footwear and apparel. Members get free ground shipping on every order (no minimum!), while regular customers need to spend $200 to qualify. Beyond shipping perks, you'll unlock a game-changing 60-day Wear Test that lets you actually wear your shoes for two months with full refund eligibility. Add their 365-day return window and early sale access, and you've got a loyalty program that literally pays for itself from day one.
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