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In The Swim FAQs
Does In The Swim offer free shipping?
Yes. Free shipping is available in two ways: orders of $100 or more qualify for free standard shipping, and many Daily Deal and clearance items carry Free Shipping No Minimum, meaning no threshold to hit at all. Shipping is within the continental U.S. only.
How do I use an In The Swim promo code at checkout?
Using an In The Swim coupon code is straightforward. Just follow these steps:Add your items to your cart and proceed to checkout.Find the coupon code field on the order summary or payment page.Enter your code carefully, with no extra spaces before or after.Click Apply and confirm the discount appears before completing your purchase.If the code isn't working, check that it applies to your specific items. Some codes exclude select brands and custom products.
What is In The Swim's return policy?
Unused, unopened items in original packaging can be returned within 30 days for a refund or replacement. Eligible returns receive a prepaid FedEx label by email. The following items cannot be returned:Calcium hypochlorite shock, liquid chlorine, muriatic acid, and other hazardous chemicalsCustom orders, including safety covers, spa covers, and pool linersOpened pool liners or pool coversUsed or installed equipment such as pumps, filters, heaters, heat pumps, salt cells, motors, and lights
How long does In The Swim take to ship orders?
In-stock orders placed by 4 pm CT ship the same day. Over 99% of orders showing the One Day Delivery symbol arrive the next day via Ground and Home Delivery, though this service is not guaranteed and may be affected by holidays or weather.
Does In The Swim have a Black Friday sale?
Yes. In The Swim runs a Black Friday sale annually, historically offering up to 60% off select items. Cyber Monday also brings exclusive deals. Signing up for the SMS program is the best way to get early access when these promotions go live.
Are there manufacturer rebates available at In The Swim?
Yes. Active rebate programs from Zodiac, Pentair, Polaris, and Hayward are available via the In The Swim rebates page. These are post-purchase rebates on qualifying equipment, reducing your effective cost below the checkout price.
What pool chemicals does In The Swim sell?
In The Swim sells its own-brand pool chemicals including 3-inch chlorine tablets (10 lb, 25 lb, 50 lb), calcium hypochlorite pool shock (25 lb, 50 lb), pool shock treatment bags, Super Multi-Tabs, Algaecide 60 Plus, and pool start-up chemical kits.
Does In The Swim ship to Hawaii or Alaska?
No. In The Swim ships within the continental United States only. Orders cannot be delivered to Hawaii, Alaska, or overseas U.S. territories.
What is the In The Swim "Like New" outlet?
"Like New" products are pre-owned, fully tested items sold at reduced prices with a 30-day guarantee. No manufacturer warranty applies. Stock is limited and available while supplies last, so it's worth checking if you're open to pre-owned condition.
How do I contact In The Swim customer service?
Reach In The Swim by phone at 1-800-288-7946 or via the contact form and live chat at intheswim.com. For international inquiries, email customerservice@intheswim.com. To start a return, log in to your account and go to Order History.
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In The Swim is a one-stop online destination for pool chemicals, equipment, covers, and accessories, and right now the savings are hard to ignore. Daily Deals are taking up to 44% off pool shock and up to $70 off a single 50 lb bucket of chlorine tablets, with free shipping and no minimum required on select items. Whether you're stocking up on pool chemicals for the season or hunting for a new automatic pool cleaner at up to $300 off, there's real money to be saved here.
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