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Icing FAQs
Can I change or cancel my order after placing it?
Once your order is submitted, we begin processing it immediately so we can get it to you fast! During this time we cannot add or remove items, or otherwise modify or cancel your order.
What payment methods are accepted?
Icing.com accepts Visa, MasterCard, American Express, and Discover, as well as PayPal and Icing Gift Cards for U.S. merchandise purchases. We do not accept American Express Prepaid Debit Cards. During checkout, select a form of payment from the Icing Gift Card or credit card dropdown menus. Other than Icing Gift cards, all payment methods will be processed via "Credit Cards" fields during Checkout. If you do not already have a payment method stored, enter a new one. Then, enter your Billing Information as it appears on your credit card statement. If your information is already entered, confirm it is correct. Please ensure that your billing name is exactly as it appears on your credit card. For our customer's protection, transactions cannot be processed if billing information is not 100% accurate.
How can I track my order?
After you complete the checkout process, the Order Summary page will confirm the details of the order you have placed and provide you with an Order Summary reference number. We recommend that you print this Order Summary page for your records, as it may be needed for order references and to track your order. You will also receive an order confirmation email with the order number, acknowledging your order has been placed. If you have not received an order confirmation email shortly after placing your order, please first check your email spam folder before calling icing.com customer support.Further information regarding the status of your order will be sent to you via email. When your order ships from our warehouse, you will receive a shipping confirmation e-mail containing tracking information for your packages. If you've received your tracking information, you may click the number to track your shipment. If you do not receive your order within five to seven business days via Standard Shipping, or the specified date for Expedited shipping options, please contact customer support by calling 1-800-804-7194 or by emailing customersupport@icing.com. For registered users: You may follow the status of your order via our emails to you, or sign into My Account at any point to check the status of your order in your Order History. For non-registered users: You may follow the status of your order via our emails to you, or contact customer support by calling 1-800-804-7194 or by emailing customersupport@icing.com. Orders placed as a Guest are not stored or retrievable on our website.
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More About Icing
Icing is a jewelry and accessories brand from Claire's. Shop today for great finds on earrings, necklaces, bracelets and more. Icing is a jewelry and accessories brand from Claire's. Shop today for great finds on earrings, necklaces, bracelets and more.
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