High Sierra FAQs
Does High Sierra offer an automatic discount at checkout?
Yes. Spend $150 or more and a 20% discount is applied automatically in your cart with no code needed. The saving appears in your order summary before you reach the payment step.
How do I use a High Sierra coupon code?
Add items to your cart and click the cart icon to review your order.Locate the promo code or discount field on the cart or checkout page.Enter your code exactly as it appears (codes are case-sensitive).Click Apply and confirm the discount shows in your order total.If the code doesn't work, check that your order meets any minimum spend requirement and that your items are eligible.Complete your purchase using your preferred payment method.
What is High Sierra's return policy?
You can return unused items within 90 days of the original ship date. Items must be in brand-new condition with all hang tags and packaging intact. Return fees are $7.99 for non-travel items and $11.99 for travel items, waived if the item was damaged or incorrect. Allow 14 business days for processing.
Does High Sierra accept exchanges?
No. High Sierra does not accept exchanges. If you need a different size, color, or product, return your original item for a refund and place a new order separately at your convenience.
What shipping options does High Sierra offer?
High Sierra offers three shipping speeds:Standard Shipping (2 to 5 business days): $10 flat on all ordersExpedited Shipping (2 to 3 business days): $19.99 to $29.99 depending on order valuePriority Shipping (1 to 2 business days): $29.99 to $39.99 depending on order valueAllow 1 to 2 business days for order processing. High Sierra does not ship to PO boxes, Puerto Rico, or Guam.
What warranty does High Sierra offer on its products?
Most High Sierra products come with a lifetime warranty covering defects in materials and workmanship. Wheeled products carry a 5-year warranty. The warranty does not cover normal wear and tear, airline damage, accidents, or misuse. If a covered item can't be repaired, High Sierra will provide a comparable replacement at no cost.
What payment methods does High Sierra accept?
High Sierra accepts a wide range of payment options:Major credit and debit cards: Visa, MasterCard, Discover, and American ExpressPayPalApple PayGoogle Pay
How can I track my High Sierra order?
Use the order locator at highsierra.letslinc.com to track your shipment. If your package appears delivered but hasn't arrived, contact High Sierra via live chat or the contact form within 7 days so they can open a carrier inquiry on your behalf.
Is there a discount for buying High Sierra backpacks in bulk?
Yes. The Everclass Backpack 12-Pack is currently priced at $251.99 (down from $359.99), saving you 30% compared to standard retail. That works out to roughly $21 per backpack, making it a practical option for schools, teams, or organizations buying in volume.
How do I contact High Sierra customer support?
High Sierra offers multiple support channels:Email: questions@highsierra.comLive chat: Available on the High Sierra websiteOrder tracking tool: highsierra.letslinc.comFor lost or undelivered packages, reach out within 7 days of the expected delivery date so High Sierra can follow up with the carrier.