The Healthy Back Institute FAQs
Does The Healthy Back Institute offer free shipping?
Yes, SmartShip Monthly delivery service members get free shipping on all orders after their trial period expires. This subscription service eliminates monthly shipping fees while ensuring your pain relief products arrive consistently.
How does The Healthy Back Institute promo code system work?
Enter your discount code in the promo code box during checkout, then click "Apply" to see savings reflected in your total. Make sure you meet any minimum order requirements for the specific offer.
What is the return policy at The Healthy Back Institute?
All products come with a 90-Day Money Back Guarantee. Single bottles can be returned used after 3+ weeks of trying, while multi-bottle orders require unopened bottles for prorated refunds.
How long do refunds take to process?
Refunds process in 3-5 business days after inspection and approval. Money goes back to your original payment method, or they'll mail a check if your card has expired.
What free resources does The Healthy Back Institute provide?
Newsletter subscribers receive a FREE "Protein=Pain" ebook immediately, plus weekly health breakthroughs from pain relief experts. These educational resources help you understand pain's root causes naturally.
Can I modify my SmartShip Monthly delivery schedule?
Yes, you can adjust your delivery schedule or pause shipments anytime through your account. The SmartShip service is designed for flexibility while maintaining your free shipping benefits.
What products are covered by the money-back guarantee?
All products including supplements, creams, and physical items are covered. Physical products must be returned in original packaging and like-new condition within 90 days for full refunds.
How do I contact customer support for order help?
Call 1-800-216-4908 for US customers or 240-780-5977 for international support. For specialized returns like Seated Inversion Tables, you can also create a support ticket online.
Are there any restrictions on using discount codes?
Some codes require minimum purchase amounts or apply only to specific products. Check the terms during checkout to ensure your order qualifies for the discount you're trying to use.
What happens if I don't see improvement from supplements?
Try the product for at least 3 weeks as recommended. If you don't see improvement, return the used bottle within 90 days for a refund minus shipping costs under their guarantee.