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GetYourGuide FAQs
How do I use a GetYourGuide promo code?
Enter your 12-digit code during checkout step two. Look for "Enter gift or promo code" above the subtotal in the Order Summary section, then click "Redeem" to apply the discount.
Can I use gift codes with Reserve Now & Pay Later?
No, gift codes cannot be used with the Reserve Now & Pay Later payment method. You'll need to pay upfront at booking to use any promotional codes or gift cards.
How long do GetYourGuide gift cards last?
Gift cards are valid for three years from the purchase date. They expire at the end of the third year unless extended for codes expiring within six months.
What is GetYourGuide's cancellation policy?
Most activities offer free cancellation up to 24 hours before the start time for a full refund. Cancellations within 24 hours or no-shows typically receive no refund.
Does GetYourGuide offer price matching?
Yes, GetYourGuide guarantees you won't pay more than the lowest available price online. Submit a claim with proof of a lower price for the identical activity and get refunded the difference.
When does Reserve Now & Pay Later charge my card?
Your credit card is automatically charged 72 hours before the activity starts. If the charge fails, you have 47 hours to pay manually before automatic cancellation.
Are there student discounts on GetYourGuide?
Many activities offer age-based pricing with reduced rates for students. However, GetYourGuide doesn't currently offer general student, military, or disability discounts across all bookings.
How long do refunds take to process?
Refunds are processed to your original payment method within 3-5 business days. Provider cancellations are automatically refunded within the same timeframe.
Can I change my GetYourGuide booking after purchase?
All changes including rescheduling and participant modifications must be made through the GetYourGuide platform using the form in their Help Center. Policies vary by activity provider.
What payment methods does GetYourGuide accept?
Major credit cards (VISA, MasterCard, American Express, JCB, Discover)Digital wallets (PayPal, Google Pay, Apple Pay)Regional options (Klarna, SOFORT, iDEAL, Bancontact)Availability varies by country and selected currency
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Save Smart on Travel Experiences with GetYourGuide
GetYourGuide makes booking unforgettable travel experiences easier on your wallet with their Reserve Now & Pay Later option — book today and pay 72 hours before your activity starts. Plus, you're covered with free cancellation up to 24 hours before most activities and a price match guarantee that refunds the difference if you find the same tour cheaper elsewhere. With over 150,000 tours and activities across 12,000 destinations, you can explore the world without the upfront payment stress.
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