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Francescas Collection's FAQs
Does Francesca's offer free shipping?
Yes, Francesca's offers free standard shipping on orders over $50. No promo code is required — the discount automatically applies at checkout when your order total reaches the threshold.
Can I return items to Francesca's?
No, all sales are final as of January 14, 2026. However, customers who purchased before January 16, 2026 can exchange items within 90 days at any boutique location.
How do I use my Fran Club rewards?
Existing Fran Club rewards can be redeemed until February 27, 2026. The program stopped issuing new points on January 16, 2026, but previously earned rewards remain valid for redemption.
What payment methods does Francesca's accept?
Francesca's accepts:Visa, MasterCard, American Express, DiscoverFrancesca's gift cards (until February 27, 2026)Apple Pay in boutiques onlySplit payments allowed except with Apple Pay
How long does Francesca's shipping take?
Shipping times vary by option:Standard shipping: 2-3 days processing, then 4-7 days deliveryExpress shipping ($24.99): 3 business daysOvernight shipping ($35): Next business day
Are there any current Francesca's coupon codes?
Francesca's current promotions like clearance pricing ($15 and under) and free shipping over $50 are automatically applied without requiring coupon codes during their closing sale period.
What happens to Francesca's gift cards?
Gift cards are accepted until February 27, 2026. After this date, cardholders can submit claims for remaining balances at cases.stretto.com/francescasacquisition through their acquisition process.
Can I shop Francesca's clearance in stores?
No, the current clearance promotion with items $15 and under is valid only on francescas.com, not in boutiques or outlet locations during their closing process.
What's the cutoff time for same-day shipping?
Orders placed before 11am CT ship the same business day for both express and overnight shipping options. Orders after 11am CT are processed the following business day.
How do I contact Francesca's customer service?
Call 1-800-980-1180 (Mon-Fri 7am-7pm CT) or email customer.service@francescas.com. Gift card balance checks are available online at francescas.com or through Guest Services.
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Stay comfortable during extreme temperatures in lightweight, breathable women's fashion from Francescas Collection's. Airy fabrics and warm-weather cuts designed for when the heat is serious.
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Francesca's Clearance: Everything $15 & Under
Francesca's is your boutique destination for curated women's fashion, accessories, and jewelry without the department store markup. Right now, they're running a massive clearance event with select items priced at just $15 and under — perfect timing to refresh your wardrobe on a budget. Plus, you'll score free standard shipping on orders over $50, making it easy to stock up on trendy pieces and timeless accessories that'll keep you looking fresh.
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