Eyeglasses.com FAQs
How do I apply an Eyeglasses.com coupon code?
Enter your promo code in the shopping cart before checkout, not at the final payment page. Only one promotion can be used per order, and codes are case-sensitive.
What's the minimum order for free shipping?
Free ground shipping applies to orders over $55 in the Continental US. Canada orders need $100+ for free shipping, while military APO/FPO addresses get free shipping regardless of order size.
Can I return prescription glasses?
Yes, most items can be returned within 30 days for a refund. Frames get full refunds, while custom lenses receive 50% refund plus 50% store credit.
How does the Home Try-On service work?
Order up to three frames to try at home and return them for a full refund. Alternatively, order four frames, keep one, and return three for full refunds.
Are there restocking fees on returns?
No restocking fee applies to your first three returns. Starting with the fourth returned item, a 20% restocking fee is charged. Frame exchanges cost $15 for shipping and processing.
Which brands are excluded from promotions?
Ray-Ban and Oakley products are excluded from general discount promotions. All other brands and frames typically qualify for active coupon codes and sales.
How fast is overnight shipping?
UPS Next Day delivery costs $12 and takes one business day (excluding Alaska and Hawaii). This affects transit time only, not order processing time.
What if my prescription lenses are wrong?
Their Perfect Lenses Guarantee offers either a 100% credit toward a one-time redo or 50% store credit valid for three months if lenses aren't made correctly.
Can I use FSA funds for purchases?
Yes, Flex Spending Account (FSA) funds can be used for prescription eyewear purchases. Check with your FSA provider for specific eligibility requirements and documentation needed.
How do I contact customer service?
Call 1-888-896-3885 (Monday-Friday, 9am-5pm EST) or email customerservice@eyeglasses.com. Expert opticians are available to help with prescriptions, sizing, and product recommendations.