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Big Bus Tours Coupon FAQs
How do I get the best price on Big Bus Tours tickets in New York?
Book online in advance rather than buying at a street kiosk. Online prices are lower across most ticket types. Choosing a multi-day pass like the 48-hour Essential Ticket also gives you a lower cost-per-day than purchasing separate 24-hour passes. Signing up for the newsletter puts you first in line for exclusive offers and seasonal promotions.
Do children get free or discounted tickets on Big Bus Tours?
Yes. Children aged 2 and under travel free, with no ticket needed. Passengers aged 3 to 12 must have a child ticket, priced below the adult fare. All passengers under 15 must be accompanied by someone aged 15 or older at all times. For the Big Duck Tour, a maximum of 3 children may travel per accompanying adult.
Can I use a Big Bus Tours promo code at checkout?
Yes. Enter your code in the discount code field on the checkout page before completing payment. Codes are case-sensitive, so type them exactly as shown. Note that many big bus tours promo code offers are city-specific. A code valid for New York may not apply to London or Dubai, so check the terms before booking.
When does my hop-on, hop-off ticket start counting down?
The countdown begins the moment you activate your ticket in the Big Bus Tours app, not when you purchase it. Activate on the morning of your first touring day to get the full 24, 48, or 72 hours. Once activated, tickets cannot be paused, transferred, extended, or refunded, so timing your activation matters.
Can I change the date on my Big Bus Tours booking?
It depends on your ticket type. Here's a quick breakdown:Fully flexible tickets: Free date and time changes with no penalty.Standard tickets: Date changes may incur a fee.Night Tour tickets: Locked to the specific date and time selected at booking. Not transferable or refundable.Big Duck Tour tickets: Contact the operator at least 24 hours in advance to reschedule, subject to availability. No-shows are not eligible for refunds.Check your ticket type at the time of purchase to confirm the flexibility terms that apply to you.
Does Big Bus Tours offer group discounts?
Yes. Groups of 20 or more qualify for dedicated group pricing. To request a quote for New York, send an inquiry to groupsny@bigbustours.com with your group size and preferred travel dates. Group rates can offer meaningful savings compared to booking individual tickets separately.
What routes does Big Bus Tours cover in New York?
New York routes include two main loops, each covering a distinct part of the city:Downtown Loop: Times Square, the Empire State Building, Flatiron District, SoHo, Chinatown, Little Italy, Brooklyn Bridge, and Wall Street. Included in all passes.Uptown Loop: Central Park, Museum Mile, Rockefeller Center, and Upper Manhattan neighborhoods. Requires an Essential Ticket or above.If you want to cover both loops, the 48-hour Essential Ticket is the most cost-effective way to do it.
Is there a luggage storage option when booking Big Bus Tours?
Yes. Big Bus Tours has a partnership with a luggage storage service at lughero.com/bb42. When you book ahead and pay online, you can unlock your first hour of storage free. This is particularly useful if you're exploring the city before hotel check-in or after check-out.
What days does Big Bus Tours New York not operate?
Big Bus Tours New York runs every day of the year except two: Thanksgiving and New Year's Eve (December 31). On all other dates, the service operates normally across both the Downtown and Uptown Loops. If your trip falls around either of those dates, plan your touring day accordingly.
How do I request a refund from Big Bus Tours?
If Big Bus Tours is unable to provide the service during your ticket's validity period due to circumstances within its control, you're entitled to a full or partial refund. Submit your request in writing to info@bigbustours.com and attach your ticket. If you bought through a third-party agent, contact that agent directly. Big Bus Tours cannot process those refunds on their behalf.
Is the Commentary Available in Different Languages?
Yes, the commentary on Big Bus Tours is available in multiple languages, depending on the city and the tour route.
Are the Big Bus Tours Wheelchairs Accessible?
Yes, Big Bus Tours are generally wheelchair accessible, but it is recommended that you contact the company ahead of time to confirm the accessibility of specific tours.
Are Food and Drinks Allowed on the Bus?
Food and drinks are generally not allowed on the bus, but exceptions may be made for medical reasons or with prior approval from the tour operator.
What is the Cancellation Policy for Big Bus Tours?
The cancellation policy for Big Bus Tours varies depending on the type of ticket you purchase and the city you are visiting. Generally, refunds are not available for tickets that have been used, but you may be able to receive a refund or credit if you cancel your reservation in advance.
Is There a Customer Service Phone Number I Can Call for Assistance?
Yes, Big Bus Tours has a customer service hotline that you can call for assistance with booking, reservations, or any other questions or concerns. To find the one specific for your destination, please go to Big Bus Tour site and locate your exact city.
Can I Bring my Pet on a Big Bus Tour?
Pets are generally not allowed on Big Bus Tours, except for service animals.
What Should I Do if I Lose Something on the Bus?
If you lose something on a Big Bus Tour, you should contact Big Bus Tours as soon as possible to report the lost item and inquire about the possibility of retrieval.
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Hop-On, Hop-Off New York for Less
Big Bus Tours puts New York City's most iconic neighborhoods on a single open-top double-decker route, from Times Square and the Brooklyn Bridge to Central Park and Museum Mile. Tickets start at $45 for a 3-hour Taster pass, while multi-day options like the 48-hour Essential Ticket bundle both the Downtown and Uptown Loops into one great-value package. Book online to pay less than walk-up prices, and sign up for the newsletter to catch exclusive offers before anyone else.
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